לפני יום אחד
Technical Support & Operations (Student Position)
שם החברה
Lama AI
תיאור
About Lama AI
80% of small businesses get rejected for the financing they desperately need to thrive and to survive, and we couldn’t remain indifferent. Lama AI was founded to provide small business owners with fair opportunities, delivered with speed and efficiency. Together with our bank and fintech partners, we are building an embedded lending network, and helping small businesses access the capital they are starving for, and unlock their growth potential.
Responsibilities
- Customer Issue Resolution: Serve as the primary point of contact for technical issues, analyzing problems and providing structured solutions to ensure customer satisfaction.
- Ticket Management: Own the lifecycle of support tickets—from opening and documentation to prioritization and resolution.
- Operational Thinking: Don't just close the ticket; think ahead. Identify patterns in customer issues and propose long-term solutions or process improvements.
- Prioritization under Pressure: Manage multiple tasks and urgent requests simultaneously, making sound judgments on what needs immediate attention.
דרישות
- Troubleshooting DNA: A natural problem-solver who loves deconstructing complex logic-based issues and finding the ״why״ behind the ״what״.
- Ownership & Proactivity: A self-starter who takes full responsibility for a task until it's resolved and always anticipates the next step.
- Analytical Depth: Detail-oriented mindset; you dive deep into the data and logs before drawing conclusions.
- Communication & Empathy: Excellent interpersonal skills with the ability to explain complex technical issues clearly. High-level written expression in English and Hebrew.
- Agility: A fast learner with a strong technological orientation, capable of mastering a complex product and internal tools quickly.
- Starting from 10 available work hours per week in the afternoon/evening (the job involves 5-hour shifts).
- At least one year of studies remaining.
היקף משרה
חלקית
מעמד משרה
סטודנט.ית
