לפני 3 ימים
Support & Operations Representative (Student Position)
שם החברה
Lama AI
תיאור
Lama AI was founded to provide small business owners with fair opportunities, delivered with speed and efficiency. Together with our bank and fintech partners, we are building an embedded lending network, and helping small businesses access the capital they are starving for, and unlock their growth potential.
Responsibilities:
- Customer issue resolution: Serve as the primary point of contact for technical issues, analyzing problems, identifying gaps, and providing structured solutions to ensure customer satisfaction.
- Ticket management: Triage support tickets and own the lifecycle of them, from the moment they are created to the moment they are closed (and everything in between).
- Proactive mindset: Identify patterns in customer issues before they become a ticket, and propose long-term solutions or process improvements.
דרישות
- Troubleshooting DNA: A natural problem-solver who loves deconstructing complex logic-based issues and finding the ״why״ behind the ״what״.
- Ownership & proactivity: A self-starter who takes full responsibility for a task until it's resolved and always anticipates the next step.
- Communication skills: Excellent interpersonal skills with the ability to explain complex technical issues to non-technical personas, clearly.
- Language skills: High-level of written English and Hebrew - must.
- Self-learner: Independently navigate rapidly changing systems to find root causes and learn new topics.
- Ability to commit to at least 10 available work hours per week in the afternoon/evening (this is a shift-based role, from 14:30-00:00 IDT).
- At least one year of studies remaining.
- Psychometric score above 700 - an advantage.
היקף משרה
חלקית
פקולטה
הנדסה
מדעים מדויקים
ניהול
מעמד משרה
סטודנט.ית
