Junior Technical Support & Customer Success Engineer
תיאור
About Panoramic Power
Global technology company pioneering smart energy solutions through cutting-edge IoT devices, cloud analytics, and optimization algorithms. Our platform helps business customers reduce energy costs while contributing to a greener energy grid.
The Role
- Provide technical support to customers via Zendesk ticketing system
- Troubleshoot platform issues including IoT devices, connectivity, and data visualization
- Collaborate with DevOps and development teams on customer escalations
- Document customer issues and contribute to knowledge base
- Assist with RMA process for hardware issues and coordinate with partners
- Drive customer success through proactive communication and issue resolution
- Analyze platform logs and data to identify root causes
דרישות
Required Qualifications
- Strong technical troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Experience with ticketing systems (Zendesk preferred)
- Customer-focused mindset with ability to explain technical concepts clearly
- Ability to work independently and prioritize multiple issues
- Team player with collaborative approach
- Travel is required occasionally.
Preferred Qualifications
- Technical background in electricity, engineering, IoT devices, networking, or embedded systems
- Experience with AWS cloud platforms and SaaS troubleshooting
- Knowledge of networking protocols (TCP/IP, WiFi, cellular connectivity)
- SQL querying experience for data analysis
- Familiarity with log analysis tools (Coralogix or similar)
- Understanding of energy management systems or industrial IoT
- Experience managing partner relationships and indirect support channels
- BSc in relevant technical field, including Industrial Engineering
Technology Environment
Support Tools: Zendesk, Slack, Intercom
Platform: AWS-based SaaS, React web application, React Native mobile apps
IoT Devices: Energy sensors, wireless bridges (WiFi, cellular, ethernet)
Observability: Coralogix (logs), Grafana (dashboards), PostgreSQL/MySQL
היקף משרה
מלאה
פקולטה
הנדסה
מדעים מדויקים
מעמד משרה
בוגר.ת
