Technical Support Engineer
We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.
We are looking to hire a technologically savvy Technical Support expert at TITAN. In this role, you'll be the go-to contact for responding to clients and providing first-tier support for the TITAN products. This role is an integral part of the customer experience journey.
2+ years experience in a customer technical support role in a SaaS company
BSc in Information Systems/Computer Science.
Excellent Salesforce in depth knowledge
Strong analytical and troubleshooting skills.
Excellent communication skills, both verbal and written.
Fluent in English, additional languages a plus (Spanish, French).
Willingness to work mostly remotely.
Experience with Power BI, Salesforce, and Data analytics.
